Pop in and see our full range of composite decking, fencing and pergolas in person. We’re just off the A6 at Millbuck Industrial Estate and there’s free parking on site. Opening hours: Mon-Sat: 09:30 - 18:00 (Sunday by appointment)
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Terms & conditions
Vigo Home – Terms & Conditions (Short Form)
Last updated 1 Aug 2025
1 . About Us
Vigo Home UK (Company No. 16114258)
Unit 2A, Millbuck Industrial Estate, Desborough, Kettering NN14 2SR, England.
Tel 01536 808 476 | Email info@vigohome.co.uk
2 . Formation of Contract
A contract forms when we email you an Order Confirmation. We may refuse or cancel orders (with a full refund) if stock is unavailable, pricing is incorrect, or anti-fraud checks fail.
3 . Prices & Payment
All prices include UK VAT. We accept major cards, bank transfer and Cash on Delivery (COD). Payment must clear before dispatch, except for COD orders, which are payable in full on arrival.
4 . Delivery & Collection
Next-day UK pallet delivery for in-stock items ordered before 12 pm (Mon–Fri).
Delivery is free on orders over £1,500; otherwise £30 / £60 / £80 by distance band.
Risk passes on delivery; legal title passes once paid in full.
Same-day click-and-collect available with photo ID and Order Confirmation.
5 . Returns & Refunds
You may return unused, unopened goods within 35 days of delivery. Email returns@vigohome.co.uk for authorisation; include the returns form in the parcel. Returns incur a 10 % restocking fee and must be sent insured at your cost. Approved refunds are processed to the original payment method within 7 working days. Your statutory rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013 are unaffected.
6 . Quality & Warranty
All products carry a 12-month warranty against manufacturing defects. This excludes normal wear, improper installation, or damage after delivery.
7 . Liability
We are liable for death or personal injury caused by our negligence and for breach of your statutory rights. Otherwise, our liability is limited to the value of the order. We are not responsible for indirect or consequential losses (e.g. lost labour time).
8 . Data Protection
We process personal data solely to fulfil your order, in line with UK GDPR. See our Privacy Policy for full details.
9 . Governing Law
These T&Cs are governed by the laws of England and Wales, and any dispute shall be subject to the exclusive jurisdiction of those courts.
10 . Complaints & ADR
Please contact customer services using the details in §1. If we cannot resolve your complaint, you may use the EU ODR platform or another ADR provider.
These condensed terms are provided for convenience; full terms are available on request.