Privacy policy

Last updated: 21 May 2026

This Privacy Policy explains how Vigo Home Ltd collects, uses, stores and shares personal information when you visit our website, place an order, contact us, or otherwise use our services.

Please read this Privacy Policy carefully. By using our website or providing personal information to us, you acknowledge that you have read and understood how we use your personal information.

1. Who We Are

Vigo Home Ltd
Unit 2A, Millbuck Industrial Estate
Desborough
Northamptonshire
NN14 2SR
United Kingdom

Email: info@vigohome.co.uk
Tel: 01536 808476
Mobile / WhatsApp: 07475 089466

For the purposes of UK data protection law, including the UK GDPR and the Data Protection Act 2018, Vigo Home Ltd is the data controller of the personal information we collect and use.

This means we decide how and why your personal information is used.

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

  • Our website, vigohome.co.uk
  • Orders placed with us
  • Customer accounts
  • Email, phone, WhatsApp or online enquiries
  • Click & collect arrangements
  • Delivery and order fulfilment
  • Reviews, forms, promotions and customer support
  • Marketing, advertising and analytics activity

Our website is powered by Shopify, which helps us operate our online store and process orders.

If there is any conflict between this Privacy Policy and our Terms of Service regarding personal information, this Privacy Policy will apply to the handling of personal information.

3. Personal Information We Collect

Depending on how you interact with us, we may collect the following types of personal information:

Contact Information

This may include:

  • Name
  • Billing address
  • Delivery address
  • Email address
  • Phone number
  • Business name, if applicable

Order and Transaction Information

This may include:

  • Products ordered
  • Order value
  • Payment status
  • Delivery details
  • Collection details
  • Returns, refunds or cancellation information
  • Customer notes or order instructions

Payment Information

Payments are processed through our payment providers and Shopify-supported payment systems.

We may receive payment confirmation, transaction references and limited payment details, but we do not normally store full card details ourselves.

Account Information

If you create an account, we may process:

  • Login details
  • Account preferences
  • Saved addresses
  • Order history
  • Communication preferences

Communication Information

If you contact us, we may collect:

  • Your enquiry details
  • Emails, phone call notes, WhatsApp messages or other correspondence
  • Photos or documents you send to us, such as delivery issue photos or product enquiry images

Website and Technical Information

When you use our website, we may collect:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages viewed
  • Items viewed
  • Items added to basket
  • Referral source
  • Approximate location based on device or IP data
  • Cookie and tracking information
  • Website usage and interaction data

Marketing and Advertising Information

We may collect information about:

  • Email marketing preferences
  • Ad interactions
  • Website behaviour
  • Products viewed
  • Basket activity
  • Previous purchases
  • Responses to promotions or campaigns

4. How We Collect Personal Information

We may collect personal information:

  • Directly from you when you place an order, create an account, contact us or complete a form
  • Automatically when you use our website, including through cookies and similar technologies
  • From Shopify and other service providers that support our store
  • From payment providers, delivery systems, advertising platforms and analytics tools
  • From social media platforms or third-party websites where you interact with us

5. How We Use Your Personal Information

We use your personal information for the following purposes:

To Process and Fulfil Orders

This includes using your information to:

  • Process your order
  • Take payment
  • Send order confirmations
  • Arrange delivery or collection
  • Provide invoices or receipts
  • Manage returns, refunds or cancellations
  • Contact you about your order

To Provide Customer Support

This includes using your information to:

  • Respond to enquiries
  • Deal with complaints
  • Resolve delivery or product issues
  • Provide after-sales support
  • Keep records of customer service communications

To Operate and Improve Our Website

This includes using information to:

  • Run our online store
  • Manage customer accounts
  • Improve website performance
  • Understand how customers use our website
  • Fix errors and improve user experience

To Send Marketing Communications

Where permitted by law, we may use your information to send marketing emails, offers, updates or promotions.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us.

We may still send non-marketing messages about your orders, account, delivery, collection, returns or important service updates.

To Show Advertising and Measure Performance

We may use cookies, pixels and similar technologies to support advertising, retargeting, analytics and campaign measurement.

This may include advertising through platforms such as Google, Meta, Shopify-supported advertising tools, or other marketing partners.

For Security and Fraud Prevention

We may use your information to:

  • Protect our website and business
  • Prevent fraud
  • Verify orders
  • Investigate suspicious activity
  • Protect customers and our services

To Comply With Legal Obligations

We may use your information to comply with:

  • Tax and accounting obligations
  • Consumer law
  • Data protection law
  • Legal claims or disputes
  • Requests from regulators, courts or law enforcement where legally required

6. Lawful Bases for Using Your Personal Information

Under UK GDPR, we must have a lawful basis for using your personal information. The ICO states that organisations must tell people the lawful basis for processing their personal data.

We may rely on the following lawful bases:

Contract

We use your personal information where it is necessary to process your order, deliver goods, manage collection, provide customer service or otherwise perform our contract with you.

Legal Obligation

We use personal information where necessary to comply with legal obligations, including tax, accounting, consumer protection and legal record-keeping requirements.

Legitimate Interests

We may use personal information where it is necessary for our legitimate business interests, provided your rights and interests do not override those interests.

This may include:

  • Improving our website
  • Responding to enquiries
  • Preventing fraud
  • Managing business records
  • Understanding customer demand
  • Running limited marketing and advertising activity
  • Protecting our business and legal position

Consent

We may rely on your consent for certain types of marketing, cookies or optional data use where consent is required.

Where we rely on consent, you can withdraw your consent at any time.

7. Cookies and Similar Technologies

Our website uses cookies and similar technologies to operate the website, improve your shopping experience, analyse website performance and support marketing.

Cookies may be used to:

  • Keep items in your basket
  • Remember preferences
  • Enable checkout functionality
  • Analyse website traffic
  • Measure advertising performance
  • Support personalised or retargeted advertising

You can manage cookies through your browser settings or any cookie preference tools available on our website.

Blocking some cookies may affect how the website works.

8. Shopify

Our website is hosted and powered by Shopify.

Shopify helps us provide our online store, checkout, payment processing, order management, customer accounts and related ecommerce services.

Information you provide through our website may be processed by Shopify and may be transferred to or accessed from countries outside the UK.

Shopify may also use personal information to provide, protect and improve its own services, including fraud prevention, analytics, security and platform improvement.

To understand how Shopify processes personal information, you should review Shopify’s own privacy information.

9. Who We Share Personal Information With

We may share personal information with trusted third parties where necessary to operate our business and provide our services.

This may include:

  • Shopify
  • Payment providers
  • Banks and financial service providers
  • Delivery and logistics support providers
  • IT, hosting and cloud service providers
  • Email and marketing platforms
  • Analytics providers
  • Advertising platforms
  • Customer support tools
  • Professional advisers, such as accountants, lawyers or insurers
  • Regulators, courts, law enforcement or public authorities where required by law

We only share personal information where we have a valid reason to do so.

10. International Transfers

Some of our service providers, including Shopify and other technology providers, may process personal information outside the UK.

Where personal information is transferred outside the UK, we will take steps designed to ensure that appropriate safeguards are in place, where required by law.

These safeguards may include adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to EU Standard Contractual Clauses, or other legally recognised transfer mechanisms.

The ICO explains that UK GDPR contains rules for restricted transfers of personal information outside the UK.

11. How Long We Keep Personal Information

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The retention period may depend on:

  • The type of information
  • The reason we collected it
  • Whether we need it to fulfil an order or provide support
  • Legal, tax or accounting requirements
  • Whether there is a complaint, dispute or legal claim
  • Whether you have an account with us
  • Whether you have asked us to delete your information

If we no longer need personal information, we will delete it, anonymise it, or securely retain it only where required by law.

The ICO says privacy information should explain retention periods or the criteria used to decide how long information is kept.

12. Your Data Protection Rights

Depending on the circumstances, you may have the following rights under UK data protection law:

  • The right to access your personal information
  • The right to correct inaccurate personal information
  • The right to have personal information erased
  • The right to restrict how we use your personal information
  • The right to object to certain uses of your personal information
  • The right to data portability
  • The right to withdraw consent where we rely on consent
  • The right to complain to the Information Commissioner’s Office

These rights are not absolute and may depend on the lawful basis we rely on and the circumstances of the request.

To exercise your rights, contact us at info@vigohome.co.uk.

We may need to verify your identity before responding to a request.

13. Marketing Preferences

You can opt out of marketing emails at any time by clicking the unsubscribe link in our emails or by contacting us.

If you opt out of marketing, we may still send you service messages relating to your orders, deliveries, collections, customer account, returns, refunds or important business updates.

14. Children’s Privacy

Our website and services are not intended for children.

We do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us so we can take appropriate steps to delete it where required.

15. Security

We take reasonable steps to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

However, no website, online service, email system or method of transmission is completely secure.

You are responsible for keeping any account login details secure and confidential.

16. Third-Party Websites and Links

Our website may contain links to third-party websites, platforms or services.

We are not responsible for the privacy practices, security or content of third-party websites.

You should read the privacy policies of any third-party websites you visit.

17. Complaints

If you have a concern about how we use your personal information, please contact us first so we can try to resolve it.

Email: info@vigohome.co.uk
Tel: 01536 808476
Mobile / WhatsApp: 07475 089466

You also have the right to complain to the UK data protection regulator, the Information Commissioner’s Office.

The ICO’s website is ico.org.uk.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, legal requirements or data practices.

When we update this policy, we will change the “Last updated” date at the top of this page.

The version published on our website at the time you use our services will apply.

19. Contact Us

If you have any questions about this Privacy Policy or how we use your personal information, please contact us:

Vigo Home Ltd
Unit 2A, Millbuck Industrial Estate
Desborough
Northamptonshire
NN14 2SR
United Kingdom

Email: info@vigohome.co.uk
Tel: 01536 808476
Mobile / WhatsApp: 07475 089466

For the purposes of applicable data protection law, Vigo Home Ltd is the data controller of your personal information.